Welcome to sdunidadpet. These Terms and Conditions govern the use of this website and the purchase of pet storage products available on our website. This website is owned and operated by SD Unidad Pet, S.A. de C.V. By accessing this website or placing an order, you agree to be bound by these legal terms.
- Corporate Identity and Jurisdiction
The commercial operations conducted via this website are managed by:
- Company Name: SD Unidad Pet, S.A. de C.V.
Company Registration Number: SUP220428QC4
Registered Office Address: Francisco Villa No. 127, Culiacan Centro, Culiacán Rosales, Sinaloa, 80000, Mexico
Official Email Contact: supply@sdunidadpet.com
Official Telephone Contact: +52 6671791387 - These terms are structured to align with cross-border commercial frameworks and the statutory consumer regulations applicable within the European region.
- Shipping and Delivery Framework
We dispatch our products to consumers located across Europe. To ensure systematic and reliable transport, we partner with premier carrying services including DHL, FedEx, and UPS (Priority Services).
- Estimated Transport Timeline: Standard delivery across European destinations typically requires 5 to 12 working days from the date of dispatch.
- Consignment Tracking: Automated notifications are transmitted to the email address provided during checkout at critical handling stages, specifically when the order is dispatched, when it reaches major sorting depots, and when it is out for local delivery.
- Delayed Consignments: If a shipment exceeds the standard delivery window, our team will initiate a formal investigation with the respective carrier. Depending on the verifiable outcome of the carrier inquiry, we will arrange for either a complete refund of the transaction or a priority replacement dispatch.
- Transfer of Risk and Ownership
In strict accordance with the European Consumer Rights framework, the risk of loss, theft, or damage to the items remains entirely with SD Unidad Pet, S.A. de C.V. during transit.
The legal risk and physical ownership of the ordered goods transfer to the consumer only when the consumer, or a designated third party acting on behalf of the consumer, takes physical possession of the items. The risk does not transfer upon delivery of the goods to the transport carrier. - Right of Withdrawal (14-Day Cooling-Off Period)
Under European Union consumer legislation, customers residing within Europe possess a statutory Right of Withdrawal.
- You have the right to cancel your purchase contract and return your pet storage item without giving any reason within 14 calendar days from the day you, or your designated third party, physically receive the item.
- To exercise this right, you must notify our customer support team via a clear statement directed to supply@sdunidadpet.com within the specified 14-day timeframe.
- Damaged, Defective, or Non-Conforming Items
We aim to ensure that all orders reach our customers in standard commercial condition. If an item arrives with functional faults or damage sustained during transport, the following remedy framework applies:
- Notification Requirements: You must notify our customer support team via email within a reasonable timeframe after discovering the issue.
- Evidence Protocol: To process your request efficiently, you are requested to provide clear photographic evidence demonstrating the damage or defect via email.
- Resolution Options: Upon validation of the photographic evidence, we will issue a complete refund or prepare a replacement order. Customers are not required to return the damaged or defective item to our international facility once the photographic proof is verified and accepted.
- Limitation of Liability
We operate our electronic storefront using standard industry practices. We do not represent that the website will remain uninterrupted or completely without operational anomalies at all times. Our total commercial liability concerning any item purchased through our website is strictly capped at the purchase price of that specific item. - Amendments to These Terms
We reserve the right to revise, update, or modify these Terms and Conditions to reflect updates in regulatory compliance or business operations. The version of the terms in force at the time you place your order will govern that specific transaction.
- For any legal or operational enquiries concerning our commercial terms, please communicate directly with our administrative office at supply@sdunidadpet.com.