Frequently Asked Questions (FAQ)
1. Corporate & Brand Information
Who operates the website and brand?
The website www.sdunidadpet.com and the brand sdunidadpet are fully managed, operated, and owned by SD Unidad Pet, S.A. de C.V., a corporate entity legally registered in Mexico under Registration Number: SUP220428QC4.
Where is your company located?
Our registered head office is located at:
Address: Francisco Villa No. 127, Culiacan Centro, Culiacán Rosales, Sinaloa, 80000, Mexico
Official Email: supply@sdunidadpet.com
Contact Number: +52 6671791387
2. Payment Methods
Which payment options are accepted on this website?
To provide a standard and structured checkout process, we accept a comprehensive range of major international payment options. You may settle your transaction using:
– Credit and Debit Cards: Visa, Mastercard, and American Express.
– Digital Wallets: Apple Pay and Google Pay.
All transaction details are processed via encrypted industry-standard protocols directly connected to our payment processing networks.
3. Shipping & Delivery Framework
Which carrying services do you use, and what is the delivery timeline for Europe?
We serve consumers across the European region by partnering with premier international courier networks, including DHL, FedEx, and UPS (Priority Services).
Transport Timeline: Standard delivery to European destinations typically requires 5 to 12 working days from the date of consignment dispatch.
How can I monitor the status of my order?
We employ an automated transit notification system. Tracking correspondence is automatically forwarded to the email address provided during checkout at critical handling stages:
– Upon immediate dispatch from our facility.
– When the parcel reaches major regional transport hubs.
– When the consignment is allocated for local delivery.
What happens if my delivery is delayed beyond the standard timeline?
If your shipment exceeds the standard 12-working-day timeframe, please contact us at supply@sdunidadpet.com. Our administration will immediately initiate a formal inquiry with the respective carrying service. Based on the verifiable details provided by the carrier, we will arrange either a complete refund of your transaction or a priority replacement dispatch.
4. Cancellations, Returns & Defective Items
What is the Right of Withdrawal for European consumers?
In compliance with European consumer legislation, customers residing in Europe possess a statutory Right of Withdrawal. You have the right to cancel your purchase contract and return the item without specifying a reason within 14 calendar days from the date you, or a designated third party, take physical possession of the product. To exercise this right, an explicit notification must be sent via email within this 14-day window.
What should I do if my pet storage item arrives damaged or faulty?
We aim to ensure all items are received in proper commercial condition. If an item displays defects or transit damage upon arrival:
– Contact our customer support team via supply@sdunidadpet.com within a reasonable period after delivery.
– Provide clear photographic evidence showing the specific defect or damage via email.
Once our team verifies the photographic documentation, we will process a full refund or arrange a replacement shipment. You are not required to return the physically damaged item to our international location.