This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.sdunidadpet.com (the “Site”).
The data controller responsible for your personal information under European and Mexican data protection frameworks is SD Unidad Pet, S.A. de C.V.
- Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device, subject to your explicit consent where required by applicable law.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, email address, and phone number. We refer to this information as “Order Information.” - How We Use Your Personal Information
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to communicate with you, screen our orders for potential risk or fraud, and maintain compliance with statutory accounting frameworks. - Sharing Your Personal Information
We share your Personal Information with essential third-party service providers to help us facilitate our operations and fulfill our commitments to you, as described above. For example, we share data with our e-commerce platform provider to host our store, and with international logistics and delivery partners to transport your items to Europe.
- Payment Processing: All credit card and debit card transactions conducted on this Site are processed securely via our third-party payment infrastructure partner, Stripe. In order to process your transactions, standard transaction data and billing details are transmitted to Stripe. These operations are governed by Stripe’s privacy framework.
- Compliance with Law: Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our legal rights.
- Data Retention
We retain personal data in strict accordance with European and Mexican legal obligations:
- Order Information: When you place an order through the Site, we will maintain your Order Information for our records for a mandatory period of 5 years following the end of the financial year in which the transaction occurred. This duration is strictly required to comply with statutory commercial, accounting, and tax documentation liabilities under corporate regulations.
- General Enquiries: Correspondence via email regarding general customer enquiries will be retained for up to 2 years to maintain service continuity and address potential follow-up requirements.
- Upon expiry of the statutory retention periods, your personal data is systematically deleted or anonymised so that it can no longer be associated with you.
- Your Rights (European and Mexican Frameworks)
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. Similarly, under Mexican law, you possess the right to Access, Rectification, Cancellation, and Opposition (ARCO Rights).
If you would like to exercise any of these legal rights, please contact us through the official contact details provided below. - Information Protection
We employ standardised administrative, technical, and physical measures intended to protect personal information against unauthorized access, alteration, disclosure, or destruction. Please note that while we apply rigorous industry-standard protocols to shield your information, no transmission method over the internet or electronic storage solution can be characterised as totally infallible. - Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a request regarding your data, please contact our data compliance officer:
- Legal Entity: SD Unidad Pet, S.A. de C.V.
- Company Registration Number: SUP220428QC4
- Email Address: supply@sdunidadpet.com
- Registered Office Address: Francisco Villa No. 127, Culiacan Centro, Culiacán Rosales, Sinaloa, 80000, Mexico
- Telephone Contact: +52 6671791387