At www.sdunidadpet.com, operated by SD Unidad Pet, S.A. de C.V., we maintain clear and transparent procedures regarding cancellations, returns, and refunds. Our policies are fully aligned with international commercial laws and the consumer protection frameworks governing transactions within the European region.
1. Statutory Right of Withdrawal (14-Day Cooling-Off Period)
In compliance with European consumer protection legislation, customers residing within the European region possess a statutory Right of Withdrawal.
– Timeline: You have the right to cancel your purchase contract and return your pet storage item without providing any reason within 14 calendar days from the day you, or a designated third party, take physical possession of the goods.
– Notification: To exercise this right, you must notify our customer support office via an explicit written statement directed to supply@sdunidadpet.com within this 14-day window.
– Condition: Returned items must be sent back in their original, unused condition, completely free of signs of wear, pet hair, or assembly, and must include all original packaging and tags to ensure they remain eligible for resale.
2. Return Address and Logistical Procedures
When returning an item under the 14-day Right of Withdrawal, customers are requested to ship the consignment back to our verified corporate location.
– Official Return Address: Francisco Villa No. 127, Culiacan Centro, Culiacán Rosales, Sinaloa, 80000, Mexico
– Return Transport Costs: Unless otherwise specified under statutory consumer frameworks, the customer is responsible for arranging and paying for the return transport costs of the item.
3. Damaged, Defective, or Non-Conforming Items
We aim to ensure that all pet storage products arrive in proper commercial condition. If an item arrives with functional faults, defects, or damage sustained during transit, our streamlined remedy framework applies:
– Evidence Protocol: You are requested to contact our customer support team at supply@sdunidadpet.com and provide clear photographic evidence demonstrating the specific damage or defect.
– Resolution: Upon validation of the photographic documentation, we will process a complete refund or arrange a replacement dispatch. Customers are not required to physically return the damaged or defective item to our international location once the photographic proof is verified and accepted.
4. Non-Delivery and Prolonged Transport Delays
In the rare event of severe logistics delays where a consignment fails to arrive within our standard delivery framework (exceeding 12 working days from dispatch), customers are advised to contact us. We will immediately initiate a formal trace investigation with the respective carrier. Based on the verifiable outcome of the carrier’s inquiry, we will promptly issue a complete transaction refund or arrange a priority replacement shipment.
5. Refund Processing and Financial Standard
Once a refund is approved (either following the verification of a return shipment or the confirmation of transit damage/delay), the funds will be issued back to the consumer.
– Method of Reimbursement: All refunds are processed directly back to the original funding source used during checkout. We support transactions and corresponding refunds across all our standard payment methods, including Visa, Mastercard, American Express, as well as digital wallets and electronic payment options such as Apple Pay and Google Pay.
– Processing Time: While we authorize refunds within 3 working days of approval, the physical reflection of funds on your statement depends on your banking institution’s standard processing timelines.
6. Corporate Identity & Customer Care
For any questions regarding your refund status or to initiate a withdrawal request, please communicate directly with our administration:
Legal Entity: SD Unidad Pet, S.A. de C.V.
Company Registration Number: SUP220428QC4
Email Contact: supply@sdunidadpet.com
Telephone Line: +52 6671791387