Thank you for visiting www.sdunidadpet.com. This Shipping Policy outlines the structured operational frameworks, timelines, and logistical procedures governing the transport of our pet storage products to consumers located across Europe.
All operations are managed by SD Unidad Pet, S.A. de C.V., and we are committed to maintaining a transparent, law-compliant fulfillment standard.
- Dispatch Location
All consumer orders are prepared, packed, and dispatched directly from our corporate facility.
Dispatch Address: Francisco Villa No. 127, Culiacan Centro, Culiacán Rosales, Sinaloa, 80000, Mexico
- Delivery Destinations and Strategic Partners
We provide dedicated cross-border transport services exclusively catering to customers residing within the European region. To maintain professional standards, we partner with premier international express carrier networks, specifically:
- DHL (Priority Services)
- FedEx (Priority Services)
- UPS (Priority Services)
- Transport Timelines and Milestone Tracking
We understand the importance of clear visibility regarding your consignment’s journey.
Standard Transit Duration: Shipments directed to European destinations generally require 5 to 12 working days from the formal date of dispatch.
Automated Milestone Correspondence: Our logistical tracking system automatically transmits status updates to the email address provided during the checkout process. Notifications are generated at the following critical handling junctions:
- Order Dispatch: Transmitted immediately when the parcel is allocated to the carrier.
- Hub Arrival: Transmitted when the consignment reaches major international sorting facilities.
- Local Delivery: Transmitted when the package is allocated to the local courier for final delivery.
- Delayed or Non-Delivered Shipments
While standard timelines are maintained for the vast majority of consignments, external variables beyond immediate control can occasionally affect transport durations.
If a package does not arrive within the standard 12-working-day framework, the following legal and operational procedures apply:
Investigation Initiation: Upon receiving customer notification at supply@sdunidadpet.com, our administrative team will open a formal trace investigation with the respective carrier (DHL, FedEx, or UPS).
Resolution Framework: Based on the verifiable results and physical location assessment provided by the carrier’s investigation, we will promptly arrange either a full transaction refund or a priority replacement dispatch to fulfill the order.
- Transfer of Risk (European Compliance)
In strict alignment with European consumer rights frameworks, the risk of transit loss, theft, or product damage is sustained by SD Unidad Pet, S.A. de C.V. during the transport journey. The legal risk and physical responsibility transfer to the consumer only at the exact moment the consumer, or an authorized representative, takes physical possession of the delivered goods. - Corporate Contact Details
For specific enquiries regarding a pending shipment, customs clearance documentation, or delivery schedules, please connect with our office:
Operating Corporate Entity: SD Unidad Pet, S.A. de C.V.
Company Registration Number: SUP220428QC4
Customer Support Email: supply@sdunidadpet.com
Official Telephone Line: +52 6671791387